If you underpay or partially pay a checkout, you will see the screen below. If you would like to generate a refund rather than complete the payment, follow the steps below:

Step 1: Click Refund

Step 2: Enter an email address and a Bitcoin address

Note:

  • Please ensure that the email address you enter is one that you have access to. This email address is where we will send the refund confirmation email to.
  • Make sure the bitcoin address you use is a valid on-chain bitcoin address in a Bitcoin wallet. Sending money to a Bitcoin exchange wallet is not recommended. Need help finding a wallet? Click here.

Step 3: Request your refund

When you click "Request" we will send a confirmation email with details about the refund to the email address provided in step 2. Refunds can take up to 24 hours to process.

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