If you underpay or partially pay a checkout, you will see the screen below. If you would like to generate a refund rather than complete the payment, follow the steps below:
Step 1: Click Refund
Step 2: Enter a Valid Email Address and Bitcoin Address
Please ensure that the email address you enter is one that you have access to. This email address is where we will send the refund confirmation email to.
Make sure the bitcoin address you use is a valid on-chain bitcoin address in a Bitcoin wallet. Sending money to a Bitcoin exchange wallet is not recommended. 👉 Need help finding a wallet? Click here.
Step 3: Request your Refund
When you click "Request" we will send a confirmation email with details about the refund to the email address provided in step 2.
Note: Refunds can take up to 24 hours to process.